Privacy Statement

Personal data that we process

We process your personal data because you make use of our services and/or because you provide us with this data yourself. Below is an overview of the personal data we process:

– Name and surname
– Address data
– Phone Number
– E-mail address
– Other personal data that you actively provide, e.g. by creating a profile on this website, in correspondence and by phone

Special and/or sensitive personal data that we process

Our website and/or service has no intention of collecting data about website visitors who are under 16 years of age. Unless they have permission from parents or guardians. However, we cannot verify whether a visitor is over 16 years of age. We therefore recommend that parents be involved in their children’s online activities in order to prevent data being collected on children without parental permission. If you are convinced that we have collected personal data on a minor without such consent, please contact us and we will delete this information.

For what purpose and on the basis of which basis do we process personal data?

We process your personal data for the following purposes:

– To be able to call you or send you an e-mail if this is necessary in order to be able to carry out our services
– Inform you about changes to our services and products

Automated decision-making

We do not make decisions on the basis of automated processing that could (significantly) affect people. These are decisions made by computer programmes or systems, without a human being (e.g. an employee) being involved.

How long we keep personal data

We will not keep your personal data longer than is strictly necessary to fulfil the purposes for which they are collected. We apply the following retention periods for the following (categories) of personal data:

– First name and surname: up to 5 years if no longer required by law or necessary for performance of contract;
– Address data: maximum 5 years if no longer required by law or necessary for performance of the contract;
– Telephone number: maximum 5 years if no longer required by law or necessary for performance of the contract;
– E-mail address: up to 5 years if no longer legally required or necessary for fulfilment of contract;
– Other personal data that you actively provide, e.g. by creating a profile on this website, in correspondence and by telephone: up to 5 years if no longer legally necessary or necessary for the execution of the agreement;
– Bank account number: maximum 5 years if no longer legally required or necessary for the execution of the agreement;

Sharing of personal data with third parties

We do not sell your data to third parties and will only provide them if this is necessary for the execution of our agreement with you or to comply with a legal obligation. We have concluded a processor agreement with companies that process your data on our behalf in order to ensure the same level of security and confidentiality of your data. We remain responsible for this processing.

Cookies, or similar technologies, that we use

We use functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. We use cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work properly and to optimise it. In addition, we place cookies that track your surfing behaviour so that we can offer tailor-made content and advertisements. When you first visited our website, we already informed you about these cookies and asked your permission to place them. You can opt out of cookies by configuring your internet browser so that it does not store any more cookies. In addition, you can delete all information previously stored using your browser settings. For an explanation, see: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/

Viewing, modifying or deleting data

You have the right to access, correct or delete your personal data. You also have the right to withdraw your possible consent to data processing or to object to the processing of your personal data by us and you have the right to data portability. This means that you can request us to send the personal data we have about you in a computer file to you or another organisation named by you. You can send us a request for access, correction, deletion, data modification or request to withdraw your consent or objection to the processing of your personal data. To ensure that the request for inspection is made by you, please enclose a copy of your proof of identity with the request. In this copy, make sure that your passport photo, MRZ (machine readable zone), passport number and Citizen’s Service Number (BSN) are black. This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks. We would also like to point out that you have the option of submitting a complaint to the national supervisory authority, the Personal Data Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we protect personal data

We take the protection of your data seriously and take appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised changes. If you feel that your data is not properly secured or there are indications of misuse, please contact us.